Knowing that Eufy cameras are renowned for their exceptional video surveillance capabilities can provide homeowners a greater sense of security and comfort. However, some users have expressed dissatisfaction about Homebase not storing their Eufy camera recordings. In this article, we’ll examine a few potential causes of this problem and provide troubleshooting tips to help you resolve it.
- Substantiate the status of Homebase and your internet connection: Making sure you have a steady internet connection is one of the first stages in troubleshooting video storage problems. Substantiate that there are no connectivity problems and that your Homebase is linked to the internet. Substantiate that the Homebase is online and operating properly by checking its status using the EufySecurity app.
- Check Storage Capacity: Video storage issues may arise from not having enough storage space on your Homebase. With the EufySecurity app, you can view the amount of storage that is accessible on your Homebase. When the storage is almost full, think about getting rid of old video or switching to a larger storage option.
- Update the app and firmware: Compatibility problems can occasionally be caused by outdated firmware or app versions. Make sure the Eufy setup Security app and the firmware on your Eufy smart cam setup are up to date.
- Examine the Camera Settings: To make sure that video recording is turned on, check the camera settings in the EufySecurity application. Check the motion detection sensitivity, recording schedule, and other pertinent parameters. Try resetting and reconfiguring the camera if the settings appear to be fine but the problem still exists.
- Reconnect Homebase and the Eufy Camera: Videos might not be stored appropriately if the cameras are not connected to the Homebase properly. Reconnect the cameras to the Homebase after disconnecting them. To guarantee a smooth connection, pair and rejoin.
- Examine the battery levels and power supply: If Eufy cameras are not getting enough power, they could have problems storing videos. Make sure the batteries (if any) are charged and inspect the power source to the cameras. Variations in video storage can be caused by low battery levels.
- Examine any possible network interference: Your network’s other devices may interfere with the Eufy cameras’ ability to communicate with the Homebase. Substantiate that no incompatible gadgets or excessive network traffic is causing problems. To reduce interference, think about moving equipment or changing the settings on your router.
- Speak with Eufy Customer Service Whenever you have exhausted all troubleshooting methods and the problem persists, it may be necessary to get in touch with Eufy customer support. They might offer you additional assistance, specific solutions, or suggest different troubleshooting methods to address the issue.
End thoughts
It can be annoying when Homebase doesn’t save videos from Eufy cameras, but many problems can be fixed with careful investigation. You can increase the likelihood that the issue will be resolved and continue to enjoy continuous video surveillance from your Eufy cameras by checking your internet connection, confirming storage capacity, updating firmware, reviewing camera settings, reconnecting devices, examining the power supply, controlling network interference, and contacting Eufy customer support.